Shipping policy
Last Updated: July 20, 2026
At MyAlli, we are committed to making your shopping experience simple, reliable, and convenient. We carefully process and package every order to help ensure your MyAlli supplements arrive safely and on time.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
Shipping Times
Estimated delivery times may vary depending on your shipping address, carrier, and other factors.
- Standard Shipping: Approximately 3–7 business days
- Processing Time: 1–2 business days
- Total Estimated Delivery: Approximately 4–9 business days
Please note that these are estimated delivery timeframes and are not guaranteed delivery dates.
Shipping Charges
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, MyAlli may offer promotional or free-shipping offers. Any applicable shipping promotion will be clearly displayed at checkout or on our website.
Order Tracking
Once your order has shipped, you may receive a shipping confirmation email with tracking information.
Please allow up to 24–48 hours for tracking information to become available after your shipping confirmation is issued.
Delivery Delays
While we work with reliable shipping carriers, delivery times may occasionally be affected by circumstances outside of our control, including:
- Severe weather
- Carrier delays
- Holidays and peak shipping periods
- Incorrect or incomplete shipping information
- Natural disasters
- Transportation disruptions
- Other unforeseen circumstances
If your package is delayed, please first check the tracking information provided by the carrier.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice that your shipping information is incorrect, please contact us as soon as possible. We will do our best to assist you before the order is shipped.
Once an order has been shipped, we may be unable to change the delivery address.
Lost, Stolen, or Damaged Packages
MyAlli is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, and your local carrier first.
If your package arrives damaged, please contact our customer support team as soon as possible and provide your order information and photographs of the damaged package when applicable.
Returned or Undeliverable Packages
Packages may be returned to us because of an incorrect address, incomplete address, refused delivery, or other delivery issues.
If an order is returned to MyAlli, please contact our customer support team for assistance. Additional shipping charges may apply if the order needs to be reshipped due to incorrect or incomplete shipping information provided by the customer.
International Shipping
If international shipping is offered for your order, delivery times and shipping charges may vary by destination.
Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International orders may also experience additional customs or carrier delays.
Order Changes & Cancellations
We begin processing orders promptly so they can reach you as quickly as possible. If you need to make a change or request a cancellation, please contact us as soon as possible after placing your order.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.
Contact Us
If you have questions about your order or shipping, please contact the MyAlli customer support team.
MyAlli Customer Support
Email: [myalli@support.com]
We are happy to help with shipping questions, tracking information, and order-related concerns.